Introduction

As an inquiring clinic, hospital, or health system, please use this content as your reference for your Security Questionnaire or IT audit.

Welcome to Tidepool, a nonprofit organization making diabetes software that integrates data from supported insulin pumps, blood glucose meters, and continuous glucose monitors. Our mission is simple: make diabetes data more accessible, meaningful, and actionable.

To do this, we leverage modern software development techniques and frameworks, while operating within a HIPAA-compliant space to deliver a cloud-based solution that works for private practices, large health systems, and everyone in between.

The content within this space has been built to answer and address technical questions related to Tidepool's software related to architecture, infrastructure, security, as well as privacy and regulatory practices. More directly, the content within this space has been built to answer Security Questionnaires and IT audits from prospective health systems that are looking to use Tidepool’s software.

Please take the time to review the content in this space. The answers to all your questions are here.

If, however, your audit or questionnaire has a question that is not answered by the information provided, please let us know and we will (1) answer your question and (2) update this content so future inquiring clinics, hospitals, and health systems will benefit from your thoroughness.

If you have any questions about the information provided in this space, please contact security@tidepool.org.