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Currently, Tidepool is too small to have an internal group or department that can independently respond to complaints, so if the CEO or a VP are named in complaint, they will hold each other accountable and escalate to the Board of Directors. When appropriate, execs will engage a third party to conduct a thorough investigation and recommend corrective action. Anyone who feels the CEO or a VP are not sufficiently responding to a complaint should escalate to the Board of Directors.
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Back to: Tidepool Employee Handbook
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