Issues

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Bug
Error: Your device doesn't appear to be connected. You can try using another USB cable, as some USB cables are designed to carry a signal for power only.
Unassigned
Rollbar Integration
None
Unresolved
Aug 9, 2022
Aug 9, 2022
Bug
Error: Not enough Control-IQ data for upload.
Unassigned
Rollbar Integration
None
Unresolved
Aug 8, 2022
Aug 8, 2022
Bug
OneTouch Verio, Verio Reflect, Verio Flex permission denied error in Electron Update on MacOS Monterey
Unassigned
tim
None
Unresolved
Aug 4, 2022
Aug 4, 2022
Test
Upload Medtronic 600 Series Blob using CLI
Unassigned
Ginny Yadav
None
Unresolved
Aug 1, 2022
Aug 1, 2022
Test Execution
update copy for caresens bluetooth
Unassigned
Ginny Yadav
None
Done
Jul 28, 2022
Jul 28, 2022
Story
Tandem X2 Pump Uploads that have t:connect mobile bolus from phone boluses do not show carbs and display as "manual" boluses
Unassigned
Dave Cintron
None
Unresolved
Jul 28, 2022
Jul 28, 2022
Bug
Error: Unable to connect. Please replug or restart receiver.
Unassigned
Rollbar Integration
None
Unresolved
Jul 24, 2022
Jul 24, 2022
Bug
DSA account that was invited to a clinic admin and join a clinic doesn't have the NEXT button disabled upon login in Uploader
Unassigned
tim
High (4)
Unresolved
Jul 21, 2022
Jul 28, 2022
Bug
Cannot read property 'name' of undefined error with Tandem pumps
Unassigned
Abby Bayer-Pratt
None
Unresolved
Jul 11, 2022
Jul 11, 2022
Bug
Error: Meter and pump are not linked, and pump serial number was not entered.
Unassigned
Rollbar Integration
None
Unresolved
Jul 4, 2022
Jul 4, 2022
Test Execution
Test execution for Migrating Tandem driver source code to private repository
Unassigned
tim
High (4)
Done
Jun 30, 2022
Jul 7, 2022
Bug
Search and patient list not displaying accurate results
Unassigned
Abby Bayer-Pratt
None
Unresolved
Jun 24, 2022
Jun 27, 2022
Bug
Error: claimInterface error: LIBUSB_ERROR_ACCESS
Unassigned
Rollbar Integration
None
Unresolved
Jun 24, 2022
Jun 24, 2022
Test
Upload Glucocard Vital
Unassigned
tim
None
Unresolved
Jun 21, 2022
Jun 21, 2022
Test
Upload ReliOn Prime
Unassigned
tim
None
Unresolved
Jun 21, 2022
Jun 21, 2022
Test
Test KissMetrics events for Uploader
Unassigned
tim
None
Unresolved
Jun 15, 2022
Jun 15, 2022
Test
Clinic admin who is a member of one clinic logs in Tidepool Uploader
Unassigned
tim
None
Unresolved
Jun 15, 2022
Jun 15, 2022
Task
Add Windows USB drivers for Accu-chek Instant
Unassigned
Gerrit Niezen
None
Unresolved
Jun 15, 2022
Jul 28, 2022
Bug
InvalidStateError: Pump is not active. Please load and prime a reservoir before trying again.
Unassigned
Rollbar Integration
None
Unresolved
Jun 14, 2022
Jun 14, 2022
Test Execution
Text Execution to Adjust padding for Clinic account name to support for longer names
Unassigned
tim
None
Done
Jun 14, 2022
Jul 7, 2022
Test Execution
Test Execution for Adding Operating System property to KissMetrics events
Unassigned
tim
None
Unresolved
Jun 13, 2022
Jun 15, 2022
Task
Migrate Tandem driver source code to private repository
Unassigned
Tapani Otala
High (4)
Done
Jun 13, 2022
Jul 21, 2022
Bug
Error: Timeout error. Is the meter switched on?
Unassigned
Rollbar Integration
None
Unresolved
Jun 9, 2022
Jun 9, 2022
Bug
Error: Unexpected ASCII control message. Expected 5. Got 49
Unassigned
Rollbar Integration
None
Unresolved
Jun 8, 2022
Jun 8, 2022
Task
Verify upload capabilities for EZSync Cables
Unassigned
Christopher Snider
None
Unresolved
Jun 7, 2022
Jul 28, 2022
Bug
Error: Your device doesn't appear to be connected. You can try using another USB cable, as some USB cables are designed to carry a signal for power only.
Unassigned
Rollbar Integration
None
Unresolved
Jun 6, 2022
Jun 6, 2022
Bug
Properly handle logged out state on API errors
Unassigned
Dave Cintron
None
Unresolved
Jun 3, 2022
Jun 3, 2022
Bug
Error: We couldn't log you in. Try again in a few minutes.
Unassigned
Rollbar Integration
None
Done
Jun 1, 2022
Jul 2, 2022
Bug
Error: Your device doesn't appear to be connected. You can try using another USB cable, as some USB cables are designed to carry a signal for power only.
Unassigned
Rollbar Integration
None
Unresolved
May 31, 2022
May 31, 2022
Test Execution
Test Execution to test Omnipod IOB showing as bolus calculation override in Web
Unassigned
tim
High (4)
Done
May 27, 2022
Jun 2, 2022
Bug
Uncaught Error: Input datetime 1995-26-05 did not match input mask YYYY-MM-DD
Unassigned
Rollbar Integration
None
Unresolved
May 26, 2022
May 26, 2022
Task
Remove generic FTDI cable support for Freestyle Lite
Unassigned
Abby Bayer-Pratt
None
Unresolved
May 25, 2022
May 25, 2022
Bug
Error: Tidepool is having trouble connecting to your Dexcom receiver. Please make sure your other Dexcom uploading software programs are closed (like Dexcom Clarity or Glooko/Diasend). You can also try using another micro-USB cable. Some micro-USB cables
Unassigned
Rollbar Integration
None
Unresolved
May 24, 2022
May 24, 2022
Bug
TIMEOUT: Timeout error.
Unassigned
Rollbar Integration
None
Unresolved
May 24, 2022
May 24, 2022
Bug
Error: Your device doesn't appear to be connected. You can try using another USB cable, as some USB cables are designed to carry a signal for power only.
Unassigned
Rollbar Integration
None
Unresolved
May 23, 2022
May 23, 2022
Test Execution
Test Execution for Check Uploader Launch with Corrupted Cert
Unassigned
tim
High (4)
Done
May 19, 2022
Jun 3, 2022
Bug
Error: Your device doesn't appear to be connected. You can try using another USB cable, as some USB cables are designed to carry a signal for power only.
Unassigned
Rollbar Integration
None
Unresolved
May 19, 2022
May 19, 2022
Bug
Omnipod IOB showing as bolus calculation override in Web
Unassigned
Abby Bayer-Pratt
None
Done
May 18, 2022
Jul 12, 2022
Bug
Error: Your device doesn't appear to be connected. You can try using another USB cable, as some USB cables are designed to carry a signal for power only.
Unassigned
Rollbar Integration
None
Unresolved
May 5, 2022
May 5, 2022
Bug
Test Execution to Check Uploader Launch with Corrupted Cert
Unassigned
tim
Medium (3)
Done
May 4, 2022
May 19, 2022
Bug
Error: Failed to connect to device. Is it in the cradle?
Unassigned
Rollbar Integration
None
Unresolved
Apr 29, 2022
Apr 29, 2022
Bug
Error: Cannot write to HID device
Unassigned
Rollbar Integration
None
Unresolved
Apr 28, 2022
Apr 28, 2022
Test Execution
Test Execution for 10 unit max bolus displaying for Tandem pumps
Unassigned
tim
Medium (3)
Done
Apr 27, 2022
May 10, 2022
Bug
Error
Unassigned
Rollbar Integration
None
Unresolved
Apr 26, 2022
Apr 26, 2022
Bug
10 unit max bolus displaying for Tandem pumps
Unassigned
Abby Bayer-Pratt
Critical (5)
Done
Apr 26, 2022
Jul 12, 2022
Bug
Error: Expected ACK during connect:ENQ
Unassigned
Rollbar Integration
None
Unresolved
Apr 25, 2022
Apr 25, 2022
Task
Check Uploader Launch with Corrupted Cert
Unassigned
Rea Rostosky
Critical (5)
Done
Apr 21, 2022
Jul 12, 2022
Task
Adjust padding for Clinic account name to support for longer names
Unassigned
Christopher Snider
None
Done
Apr 21, 2022
Jul 12, 2022
Bug
Error: Expected EOT.
Unassigned
Rollbar Integration
None
Unresolved
Apr 21, 2022
Apr 21, 2022
Task
Update Upload Instructions for "CareSens N Premier, Dual & N Plus BT (using Bluetooth)" Device
Unassigned
Dave Cintron
None
Unresolved
Apr 15, 2022
Jul 29, 2022
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