Issues

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Task
Use of iOS Focus Mode may delay time-critical notifications to user
Unassigned
Shawn Foster
None
Unresolved
Nov 12, 2021
Dec 6, 2021
Task
Accidental capacitive touch: stops CGM session
Unassigned
Shawn Foster
Critical (5)
Unresolved
Dec 8, 2020
Dec 3, 2021
Task
Loop failure notification not surfaced
Unassigned
Shawn Foster
Critical (5)
Unresolved
Nov 30, 2020
Dec 3, 2021
Task
User manually terminates the app
Unassigned
Shawn Foster
Critical (5)
Unresolved
Nov 30, 2020
Dec 3, 2021
Task
User does not understand if ACE pump is connected
Unassigned
Shawn Foster
Critical (5)
Unresolved
Dec 7, 2020
Dec 3, 2021
Task
User does not comprehend or misinterprets current error state
Unassigned
Shawn Foster
Critical (5)
Unresolved
Nov 30, 2020
Dec 3, 2021
Task
Glucose values not received by Loop from iCGM: G6-specific, transmitter issue
Unassigned
Shawn Foster
None
Unresolved
Apr 15, 2021
Dec 3, 2021
Task
Loop does not surface pump alarm--Omnipod 5 specific
Unassigned
Shawn Foster
None
Unresolved
Apr 21, 2021
Dec 2, 2021
Task
Pod reaches end of life (expires) without notification to user
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2021
Dec 2, 2021
Task
Pump reservoir exhausted without notification to user--Omnipod 5 specific
Unassigned
Shawn Foster
None
Unresolved
Apr 26, 2021
Dec 2, 2021
Task
Caregiver of PWD enables Bluetooth lock via parental controls
Unassigned
Shawn Foster
Critical (5)
Unresolved
Dec 7, 2020
Dec 2, 2021
Task
User confused by prediction difference between Dexcom's Urgent Low Soon and Tidepool Loop's prediction
Unassigned
Shawn Foster
None
Unresolved
Jan 15, 2021
Dec 2, 2021
Task
Incorrect settings changes for any reason--G6 alert
Unassigned
Shawn Foster
None
Unresolved
Apr 19, 2021
Dec 2, 2021
Task
User does not manage CGM functions when readings are unreliable
Unassigned
Shawn Foster
Critical (5)
Unresolved
Nov 28, 2020
Dec 2, 2021
Epic
iAGC Controller Risk
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2020
Dec 2, 2021
Epic
Generic iCGM risk
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2020
Dec 2, 2021
Task
Carb absorption physiologically different from algorithm model
Unassigned
Shawn Foster
Medium (3)
Unresolved
Nov 6, 2020
Dec 1, 2021
Task
IOB during time between pump sessions assumed to be negative
Unassigned
Shawn Foster
Low (2)
Unresolved
Nov 9, 2020
Dec 1, 2021
Task
Stale data in bolus recommendation
Unassigned
Shawn Foster
Medium (3)
Unresolved
Nov 23, 2020
Dec 1, 2021
Task
Significant system time change
Unassigned
Shawn Foster
Critical (5)
Unresolved
Nov 23, 2020
Dec 1, 2021
Task
Single AppleID with multiple users results in conflated Health data
Unassigned
Shawn Foster
None
Unresolved
Nov 23, 2020
Dec 1, 2021
Task
G6 sensor end of life; no new sensor session started
Unassigned
Shawn Foster
None
Unresolved
Apr 16, 2021
Nov 30, 2021
Task
Concurrent CGM app and Tidepool Loop use
Unassigned
Shawn Foster
None
Unresolved
Feb 1, 2021
Nov 20, 2021
Task
Clinician does not understand how Loop settings are used
Unassigned
Shawn Foster
Critical (5)
Unresolved
Nov 24, 2020
Nov 5, 2021
Task
Pump battery exhausted without notification to user
Unassigned
Shawn Foster
None
Unresolved
Oct 22, 2021
Oct 22, 2021
Epic
Generic ACE Pump Risk
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2020
Oct 22, 2021
Task
Max basal limit changed during time of no glucose values
Unassigned
Shawn Foster
None
Unresolved
Sep 17, 2021
Oct 20, 2021
Task
Metabolic settings are too aggressive: scheduled basal rate
Unassigned
Shawn Foster
None
Unresolved
Aug 18, 2021
Oct 18, 2021
Task
User has difficulty with ACE pump component setup: Omnipod 5-specific
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2021
Oct 18, 2021
Epic
Omnipod 5
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2020
Oct 18, 2021
Task
Pump reservoir exhausted without notification to user
Unassigned
Shawn Foster
None
Unresolved
Apr 26, 2021
Oct 15, 2021
Task
Loop pairs with incorrect nearby ACE pump--Omnipod 5 specific
Unassigned
Shawn Foster
None
Unresolved
Apr 22, 2021
Oct 15, 2021
Task
Insulin delivery history not available
Unassigned
Shawn Foster
None
Unresolved
Apr 22, 2021
Oct 15, 2021
Task
Watch app complication color meanings are disrupted
Unassigned
Shawn Foster
None
Unresolved
Apr 20, 2021
Oct 15, 2021
Task
User has difficulty with iCGM device software integration--G6 specific
Unassigned
Shawn Foster
None
Unresolved
Apr 20, 2021
Oct 15, 2021
Task
In CGM that requires calibration, user does not calibrate
Unassigned
Shawn Foster
None
Unresolved
Apr 16, 2021
Oct 15, 2021
Task
User delays pairing or cannula insertion stages for too long after Pod activation
Unassigned
Shawn Foster
None
Unresolved
Mar 31, 2021
Oct 15, 2021
Task
Pod cannula is not properly inserted
Unassigned
Shawn Foster
Critical (5)
Unresolved
Mar 31, 2021
Oct 15, 2021
Task
User has difficulty with ACE pump component setup
Unassigned
Shawn Foster
None
Unresolved
Mar 30, 2021
Oct 15, 2021
Task
User misses component device alert notifications
Unassigned
Shawn Foster
None
Unresolved
Mar 31, 2021
Oct 15, 2021
Task
No glucose values available while G6 is pairing or in warmup
Unassigned
Shawn Foster
None
Unresolved
Apr 19, 2021
Oct 15, 2021
Epic
Dexcom G6 device integration
Unassigned
Shawn Foster
None
Unresolved
Apr 27, 2020
Oct 15, 2021
Task
User enters blood gluose value (from fingerstick) in wrong units
Unassigned
Shawn Foster
None
Unresolved
Apr 16, 2021
Oct 15, 2021
Task
In CGM that requires calibration, calibration inputs inaccurate: G6 calibration
Unassigned
Shawn Foster
Critical (5)
Unresolved
Apr 16, 2021
Oct 15, 2021
Task
User mistakes a low glucose alert for a high glucose alert and gives a correction bolus--G6 specific
Unassigned
Shawn Foster
None
Unresolved
Apr 19, 2021
Oct 15, 2021
Task
User does not fully pair Pod with Tidepool Loop
Unassigned
Shawn Foster
None
Unresolved
Mar 30, 2021
Oct 15, 2021
Task
User misinterprets "Calibrate Soon" state
Unassigned
Shawn Foster
None
Unresolved
Mar 30, 2021
Oct 14, 2021
Task
User does not calibrate sensor when readings depart from fingerstick BG
Unassigned
Shawn Foster
High (4)
Unresolved
Mar 30, 2021
Oct 14, 2021
Task
User enters valid but incorrect sensor or transmitter code
Unassigned
Shawn Foster
None
Unresolved
Mar 29, 2021
Oct 14, 2021
Task
User has difficulty with iCGM device partner account management processes
Unassigned
Shawn Foster
None
Unresolved
Mar 29, 2021
Oct 14, 2021
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